If you are trying to register but having issues, you can email us to get some assistance. Please include your daytime phone number so that you can be contacted during business hours if needed. Alternatively, you can book a call-back with Lauren here.

No, registration for Oceans to Outback is FREE! So even more reason to jump on board! Of course you can choose to make an optional self-donation when you sign up to kick-start your fundraising.

When you sign up to Oceans to Outback, a fundraising page will be automatically created for you. 

It's through the support of your fundraising that RFDS can continue to deliver vital healthcare across Australia. Click here to learn more about the impact the funds you raise can have for outback Australians. 

We're here to help you every step of the way and we will be sending you useful tips and tools via email over the coming weeks to support your fundraising. Please reply to one of our emails if you have any other questions. 

The registration cut-off date will be just after the first week of October and participants can continue to fundraise until the end of November.

There is! You can find our Oceans to Outback Facebook community group here. Our community would love to meet you and support your journey.

Every dollar you raise will help to keep the Flying Doctor flying. How awesome would it be if you reached your target! If you're stuck on how to boost your fundraising total why not try posting in our Facebook group? Our community would love to meet you and support your journey.

We want to make fundraising easy, so we have some great resources to help you do that. Your best tool is your online fundraising page – easy to set up and easy to share. It is the best way to get donations and spread the word about your Oceans to Outback challenge this October. 

Visit the Resources tab of your dashboard or the Reward and Resources page here to find posters, social media tiles, email signatures and more. 

If your fundraising at work, you can find more work-related resources here, which has screensavers, Zoom and Teams backgrounds and more.

If you would like to change your target at any point, you can do this by logging into your dashboard here and then go to the tab 'Edit My Page'. You will see under this section you can update the field 'Fundraising Target'. Then just scroll down and click 'Save Changes' 

The best thing to do with cash donations is to collect the cash and the details of the donor, then jump directly onto your fundraising page and process the donation under their name using your card. Then a receipt will be emailed to them for tax purposes.

It's better to do this on the front-end of your fundraising page rather than in the back-end of your dashboard.

You can get your QR code by logging into your dashboard here and then go to the tab 'Get Support'.

You will see under this section there is a button, 'QR CODE', if you click this button, it will generate a QR code for your page.

By creating a fundraising page, you are accepting the terms and conditions and once your fundraisng page as been created, this is your authority to fundraise. 

Participants can continue fundraising and using their fundirasing pages until the 29th of November.

A tax-deductible donation is any donation over $2 that was not given in exchange for good or services. 

Examples of payments that are not tax-deductible include:

• Registration fees
• Postage fees
• Purchases of raffle tickets 
• Any funds donated from outside of Australia

If you cannot find your donation receipt, please check your Spam/Junk email folders.

Setting up a Facebook fundraiser from your Oceans to Outback page is an easy way for you to share with your friends and family that you're doing the challenge. 

To set up your Facebook fundraiser, you can follow these simple steps:

1. Login to your Dashboard;
2. Select the blue 'Create a Facebook Fundraiser' button (it's just under your name)
3. It should then open up in Facebook to connect to your profile. Click 'Continue' to connect your Facebook account to your Oceans to Outback account.

You can then share your Facebook Fundraiser with your family and friends, and the donations you receive through Facebook will be added to your Oceans to Outback page.

Did you know? People who set up a Facebook fundraiser rasie 80% more than the average!

Due to Facebook privacy settings, any donation that has been made on your Oceans to Outback page, unfortunately, won't appear on your Facebook fundraiser.

Once your Facebook fundraiser has been correctly set up from the link in your Dashboard, any donations made on your Facebook fundraiser will appear on your Oceans to Outback fundraising page.

For all donations made via Facebook, a receipt is automatically generated by Facebook and is emailed to the primary email address linked to your Facebook account.

If you're having trouble accessing your receipt, click here for Facebook's Help Centre.

Absolutely! 

We can update your Fundraising page for you. Please email us and let us know the details and we can have it updated for you.

A tax-deductible donation is any donation over $2 that was not given in exchange for good or services. 

Examples of payments that are not tax-deductible include:

• Registration fees
• Postage fees
• Purchases of raffle tickets 
• Any funds donated from outside of Australia

Facebook will send an email of your receipt to your primary email address on your Facebook account once you have donated. 

Sharing your Oceans to Outback fundraising link directly on Facebook allows your Facebook friends to go to your fundraising page and donate directly through the Oceans to Outback website.

Creating a Facebook Fundraiser through your dashboard allows you to fundraise through Facebook as another fundraising channel, and share to your Facebook network, for them to directly donate towards your efforts through the Facebook platform. 

Unfortunately, Instagram doesn’t connect with the Oceans to Outback website. It connects to the Oceans to Outback Facebook fundraiser (made through a participants Dashboard), however, Meta hasn’t allowed the connection to the Oceans to Outback website to get the information off Instagram, so any donations on Instagram won’t feed through.

Someone needs the Royal Flying Doctor Service (RFDS) every two minutes! RFDS delivers emergency medical and primary health services to regional, rural and remote communities, many of whom don't have any other healthcare access. You can read more about the programs and services your fundraising will support here.

RFDS has been saving lives in remote, rural and regional Australia for 96 years. Delivered by a dedicated team of professionals, using the latest in aviation, medical and communications technology, and supported by a vast number of volunteers and supporters, the RFDS provides a lifeline for those that live, work and travel in remote, rural and regional Australia. You can read more about the history of the RFDS here. 

There is!

You can find more information on the App page here.

In the meantime, you can still log your activity through your Oceans to Outback Dashboard, or by connecting another fitness app like Strava or Fitbit through your phone or wearable device.

This video here is a walkthrough on how to log your activity through your Dashboard. (note: video will work once downloaded)

We have chosen hero distances that suit these activities but you can choose to do any activity for your distance. In order to start your virtual journey around Australia and unlock the seven RFDS locations (and secret 8th location!) you must enter your kilometres as you go. 

All activity recorded will be reset to zero at midnight on September 30.

If you don't want to choose one of the suggested distances, you can nominate your own during registration. Oceans to Outback is a month-long adventure. Choose a distance that can be done in short bursts daily, or on a weekly or fortnightly basis. The minimum distance to participate is set to 20km. 

If you would like to change your target at any point, you can do this by logging into your dashboard here and then go to the tab 'My Fitness Activity'.

You will see under this section you can update the field 'Set you target distance'. Then just scroll down and click 'Save Changes'.

 

From your dashboard, you can go to the tab 'My Fitness Activity', in this section you can connect to a fitness app, such as FitBit, Strava or Gamin. Alternatively, you can also enter your fitness activity manually in this section.

You'll also be able to edit or remove any manually entered activity in this section.

If you have connected your FitBit, Strava or Gamin account to your O2O account, to sync the activity done, head to your 'My Fitness Activity' tab and then tap on the FitBit, Strava or Gamin icon. This should then pull through the recorded activities. 


This video here is a walkthrough on how to log your activites through your Dashboard. (note: video will work once downloaded)

All activity recorded will be reset to zero at midnight on September 30.

The website connects with Fitbit, Garmin and Strava. You can search for these apps in the app store and then add them to your smart watch, to connect this to your fundraising activity.

Oceans to Outback currently tracks kilometres. If you would like to track you steps rather than distance, you can simply convert your steps using the method below, and then you can log your activity through the 'My Activity' tab.

Use a step converter

Enter your steps into this online converter to find a rough estimate of KM's walked. 

https://www.thecalculatorsite.com/health/steps-km

Absolutley!

You can start your training as soon as your page is all set up.

All activity recorded before October will be reset to zero at midnight on September 30.

If you are logging your activity manually, it can take up to 20 minutes for this to appear on your fundraising page. Please ensure you 'save' your activity each time you log it otherwise it will not show up.

If you are logging your activity via a sync with FitBit, Strava or Garmin, it can take up to 24 hours for this to appear on your fundraising page. 

If your activity is still not appearing after the above time periods have passed, please get in touch with us at supporters@oceanstooutback.org.au and we will look into it for you.

There is!

You can find more information on the App page here.

Team
One person will have to create the ‘Team’ and either invite people to join or make it public so that team members will be able to search for the team when they register themselves.

Workplace
Someone within your workplace will have to set up the ‘Workplace’ page and then they can set up ‘Teams’ under your workplace so that team members can join. Members can also join the workplace and fundraise as individuals if they don't want to join a team under the workplace.

For example, a workplace may set up a workplace page called ‘Example Gym’ and have different departments as the ‘Teams’, such as Trainers, Marketing, HR, IT, Legal, executives etc.

Of course! You can email us to get some assistance. Please include your daytime phone number so that you can be contacted during business hours if needed. Alternatively, you can book a call-back with us here.

On mobile:
If you would like to add someone to your team, you can do this by logging into your dashboard here and then in the top right corner, you'll find your profile image. If you scroll down this dropdown list, you'll see "My Team" listed there, click on this.

From there, head to 'Dashboard' section under the "Teams' tab, you'll then see a link that you can share with people to join your team.

On desktop:
If you would like to add someone to your team, you can do this by logging into your dashboard here and then go to the 'My Team' tab.

From here, you'll then see a link that you can share with people to join your team. Share this link with others and they will then join your team.

On mobile:
If you would like to change your fundraising goal at any point, you can do this by logging into your dashboard here and then in the top right corner, you'll find your profile image. If you scroll down this dropdown list, you'll see "My Team" listed there, click on this.

From there, head to 'Team Page Settings', scroll down and then you'll be able to make any changes. Then just scroll down and click the 'Save Changes' button.

On desktop:
If you would like to change your fundraising goal at any point, you can do this by logging into your dashboard here and then go to the 'My Team' tab.

From here, head to 'Team Page Settings', and then you'll be able to make any changes. Then just scroll down and click the 'Save Changes' button.

On mobile:
If you would like to change your fundraising goal at any point, you can do this by logging into your dashboard here and then in the top right corner, you'll find your profile image. If you scroll down this dropdown list, you'll see "My Team" listed there, click on this.

From there, head to 'Team Page Settings', scroll down and then you'll be able to make any changes. Then just scroll down and click the 'Save Changes' button.

On desktop:
If you would like to change your fundraising goal at any point, you can do this by logging into your dashboard here and then go to the 'My Team' tab.

From here, head to 'Team Page Settings', and then you'll be able to make any changes. Then just scroll down and click the 'Save Changes' button.

Many employers offer matched giving for their employees' fundraising efforts. Even if your employer won’t match dollar for dollar raised, they may be willing to support your efforts!

You can also find resources that may assist you under the Resources page.

You will need to 'claim' your t-shirt size from the homepage of your dashboard. It's one of the first items you should see when you login. 

Once your t-shirt size has been claimed, the orange 'Claim my t-shirt' button will turn yellow, and say 'claimed'. 

If you need us to check, please contact us on email via supporters@oceanstooutback.org.au. 

We will start posting the shirts out at in August and they can take up to 3 weeks to arrive. We will continuing to post shirts out weekly until mid-October.

You will recieve an email when your shirt has been dispatched.

The t-shirts are unisex sizing and below is a guide for the sizes:

O2O Size	AU Size	Half chest (width)	Centre back length (length)
XS	8	46.5 cm	65.5 cm
S	10	49.5 cm	68 cm
M	12	52.5 cm	70.5 cm
L	14	55.5 cm	73 cm
XL	16	58.5 cm	75.5 cm
2XL	18	61.5 cm	78 cm
3XL	20	64.5	80.5

Half chest: Measured horizontally across garment from seam to seam. 2cm underneath armhole

Centre back length: Garment length measured from back neck seam to garment hem. This shirt style has a dropped hem, so the front will measure slightly shorter.

We do apologise if your preferred size is unavailable. Once a size has sold out, it will be removed from the selection as soon as possible.

Below is a guide for the sizes:

O2O Size	AU Size	Half chest (width)	Centre back length (length)
XS	8	56.5 cm	66.5 cm
S	10	58.5 cm	68.5 cm
M	12	60.5 cm	70.5 cm
L	14	62.5 cm	72.5 cm
XL	16	64.5 cm	74.5 cm
2XL	18	66.5 cm	76.5 cm
3XL	20	68.5	78.5 cm

Half chest: Measured horizontally across garment from seam to seam. 2cm underneath armhole

Centre back length: Garment length measured from back neck seam to garment hem. This shirt style has a dropped hem, so the front will measure slightly shorter.

The size that we will send you will be the same size that was selected for your participant t-shirt size. If you would like to change your hoodie size, please contact us via email at supporters@oceanstooutback.org.au and we will assist you.

UPDATE: As at 28/10/2024 we have run out of these sizes: XS, XL, 2XL & 3XL.

Congratulations on reaching the Specialist team tier, thank you for your support to keep the Flying Doctor flying! We send out rewards on a weekly basis as they are achieved. Once they are with Australia Post, they can take up to 10-15 business days to arrive depending on your location.

We do not currently have an Oceans to Outback merchandise shop available. This is to avoid mass production and help meet our sustainability efforts. 

You will receive different merchandise when you reach different fundraising tiers. You can check them out through the rewards section on your dashboard or through the 'Rewards' page.

You can buy RFDS branded merchandise through the Doc Shop.

Oceans to Outback is a free virtual month-long fitness and fundraising challenge where you can walk, run or ride to raise funds to help the Royal Flying Doctor Service deliver life-saving care across Australia.

Oceans to Outback is a fully virtual event. You can choose to do your activity whenever and wherever it suits you.

You can also connect with thousands of Oceans to Outback participants online through our Facebook community group.

We're here to help!

Please contact us via supporters@oceanstooutback.org.au and we will get back to you within 24-48 hours.

You can also arrange a callback here. 

If you're trying to log in but can't remember your password, click the "Forgot Password?" link on the login screen, here. Enter your email address and we'll send you a link to reset your password.

If this doesn't work for you, please contact us at supporters@oceanstooutback.org.au and we will get back to you within 24-48 hours.

If you have made a donation in the past or have sposored someone taking part in Oceans to Outback, you can enter your email address and access your tax receipts here.

If you cannot find your donation receipt, please check your Spam/Junk email folders.

You can use PayPal as a payment method through a participants Oceans to Outback Facebook Fundraiser. 

Details on how to set up a Facebook Fundraiser is just under the section 'Facebook Fundraiser' here in the FAQ's and it's under the first question there.

A tax-deductible donation is any donation over $2 that was not given in exchange for good or services. 

Examples of payments that are not tax-deductible include:

• Registration fees
• Postage fees
• Purchases of raffle tickets 
• Any funds donated from outside of Australia

If you cannot find your donation receipt, please check your Spam/Junk email folders.